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Residents who want to place a work order for their unit should call the WHA Maintenance Department during office hours, Monday through Friday, from 8:30 am to 5:00 pm at 252.946.9977.

In the event of an after-hour emergency, residents should call 252.944.5283.

NOTE: We charge a $21.96 fee (for WHA) for non-emergency calls received after working hours, weekends, and holidays.

The Maintenance Technician has 30 minutes to respond by phone or arrive on-site to address emergency maintenance issues.

Emergency repairs are completed within 24 hours under these circumstances:

  • Immediate threat to life, health, and safety
  • Severe property damage
  • Main sewer lines backing up
  • Busted water heaters
  • Water line breaks inside the unit
  • Toilets stopped up or not flushing (Maintenance does not come out after 10:00 pm)
  • Light switches or receptacles sparking fire or smoking (Electrical panels, etc...)
  • Smoke detector beeping
  • No heat October 15th-April 15th
  • Windows or doors that cannot be secured
  • Gas smells inside or outside the units

Anything not listed above is considered Non-Emergency (routine) and will be repaired within 30 days or less.

The maintenance department responds to work orders requested by residents. Our maintenance department also provides routine, preventive, and emergency maintenance work to ensure decent, safe, and sanitary housing for WHA residents.